1. Why did you choose, and how long have you worked with CPH?
I joined CPH team in a summer of 2012. I have a major in journalism but at that point I decided to switch the field of my expertise 180 degrees and try something completely different. Glad I made that decision.
2. What is your role at CPH?
I’m a licensed agent and through the course of my employment I have had wide variety of responsibilities from customer service to underwriting to processing etc. In my opinion this is great as you get to know how the company operates on all levels.
3. Why would customers need to interact with you?
I’m on the front line of assisting our clients with any questions they can possibly have about their policies whether it’s an additional information they need about coverage, how to make policy changes, how to renew etc.
4. How would you describe the company culture?
At CPH, we implement a lot of technology to make our day to day operations more effective and efficient however we always keep in mind that nothing will replace a live person that can talk you through all the questions that’s why our team is always ready to help with a second phone ring. We are almost like 911 hot line it’s just instead we say “CPH & Associates – what’s your emergency…”
5. What do you like most about working for CPH?
The team, of course. Everyone is very hardworking and helpful. We all understand how to work as a group and I think we are doing a great job!
Galina, you are absolutely right! You are doing a great job. Thank you for your hard work and dedication. Keep at it!